FAQs

READY TO TAKE YOUR BRAND & BUSINESS TO THE NEXT LEVEL?

We love meeting business owners and creatives just like you

Whether you’re looking to take your brand to the next level or simply inquiring for more information, please fill out the form here
We will be in touch within 48 hours.

BRANDING

Before branding projects can begin, I will need your design questionnaire returned to myself. You must have a solid idea of your target audience, business mission, products and services, a general idea of styles you like along with the target audience (or exactly what you dislike) and of course, the business name!
Yes. MNU Marketing are able to print materials at an additional fee. This will all depend on the quantity and sizing of the design.
All deposits are non refundable as it is my way of securing your spot in the queue. I book some projects several months ahead of time, and scheduling ensures that I give all of my clients the proper amount of time that a project deserves. As a result, I turn away clients for your reserved time slot.

If for some reason you are still not happy after two rounds of refinement (which happens very rarely!), we will continue the refinement process at my current hourly rate. If the questionnaire has been filled out, we would usually be on the same place so refinement rounds would be lessened.

Depending on the urgency of the project, I will create a moodboard for your business. A moodboard includes colors, image inspiration and brand ‘mood’, created from a Pinterest board and based off your questionnaire answers. This is a collation of pictures to help represent your brand and bring it to life.

SOCIAL MEDIA

Yes, our social media services include: strategy, creative, paid & organic management. We like to engage with your target audience with innovative technology & insights to maximise the audience of your content by growing its subscribed audience.
Either Canva or Photoshop depending on which you are most comfortable with.

It isn’t 100% necessary but it does benefit the design if you do have some imagery we can work with and some text. It means we can make the designs unique to your business and content rather than generic if we have to guess at what you might need.

MNU Marketing is an official partner of all major marketing platforms and due to their omni-channel approach, tailors each marketing campaign to each project. Different platforms can be used to target different types of customers.
MNU Marketing are an extension of your internal team. Not just another social media agency, MNU Marketing partners with clients for long term success.
Social media marketing is our passion! Our social media consultants have been chosen to be part of our team because they all have one thing in common – they are experts in their field & love what they do.

WEBSITES

It all depends on what your website goal is. I believe that WordPress is the best platform for most modern small to medium sized businesses. It is both beautiful and functional and has the flexibility, mobile responsiveness and ease of editing needed for those with any level of website content editing.

Website hosting is a service that allows you to post your website onto the Internet – it’s an area your website will “live”. For example, WordPress is your website host (a platform that provides the services needed for your website to be viewed in the Internet) and you will need to purchase a hosting plan in order to launch your site (like purchasing “land”).
Payments are broken into two parts. There is a 50% non-refundable deposit that needs to be paid up front in order to secure your booking, and the 50% remainder that can be paid once the project is complete.
In the traditional web design process, there are sometimes wire-frames involved, but for WordPress and within my process, depending on the project and urgency, I will either send over a work in progress link so you can take a look at my progress or I will design the website and you can take a look and feedback before development.
Currently I do not offer ongoing maintenance services, unless requested. I do provide a video that shows you how to make text and image updates yourself in the future.

If you need a rush project, please let me know well in advance so I can create a custom quote based on your requirements and a rush fee may be added depending on the deadline and complexity of the site.

No. I am in charge of the design of your website and the look and feel of the visuals. I collaborate with a fab business called Wordfetti who I work with closely if you need help. They will write your entire website copy! They have their own process and will work with you to strategize your content around your unique message. Let me know if you want to work this into your package.

GENERAL

You must have all content necessary for the project ready to go by our agreed upon start date unless discussed prior. Failure to do so could result in rescheduling the project to a later date and/or a restart fee.

Payments are broken into two parts. There is a 50% non-refundable deopsit that needs to be paid up front in order to secure your booking, and the 50% remainder that can be paid on the end date OR when the project is complete (whichever comes first).

If for some reason you are still not happy after two rounds of refinement (which happens very rarely!), we will continue the refinement process at my current hourly rate. We go through an in-depth questionnaire and briefing process in the beginning to make sure we are on the same page, so 99% of the time 2 refinement rounds are plenty!
Short answer – possibly. Each project timeline has to be thoughtfully created to give us enough time to do our research, for me to draft your design, and for us to go through the refinement rounds. However, there are some circumstances in which your project may be able to be turned around quicker if the situation allows. If you need a rush project, please let me know well in advance so I can create a custom quote based on your requirements and a rush fee may be added depending on the deadline and complexity of the project.
Depending on the urgency of the project, I will create a moodboard for your business. A moodboard includes colors, image inspiration and brand ‘mood’, created from a Pinterest board and based off your questionnaire answers. This is a collation of pictures to help represent your brand and bring it to life.